Alabama Department of Insurance

Before you file a request for assistance with the Alabama Department of Insurance, you should first contact the insurance company or producer in an effort to resolve the issue(s). If you do not receive a satisfactory response, then fill in the Online Consumer Complaint Form.

When submitting a formal complaint to our office, please include the following items to allow us to accurately handle your concerns:

• Your complete name, mailing address and phone number to contact you
• The full name of the insurance company, agent, agency or broker involved
• Your policy number
• The claim number, if applicable
• A detailed description of your concerns

We Can...

• Submit your complaint to your insurance company or insurance agent, agency or broker. They are required to respond to the Alabama Department of Insurance.
• Review the response to determine whether or not the insurance entity acting according to the terms and conditions of the insurance policy in question.
• If we determine that the insurance company or insurance professional did not meet the legal obligations of the policy, we will require corrective action.
• Help you understand your insurance policy.

We Cannot...

• Provide assistance with your insurance complaint if you have an attorney
• Provide assistance to medical providers
• Provide legal advice or provide legal representation
• Provide medical advice
• Intervene on your behalf in a pending lawsuit
• Determine who was negligent or at fault
• Determine the value of a claim or the amount of money owed to you
• Determine the facts surrounding the claim or determine who is being truthful when there are different versions of the accident or claim
• Determine the facts regarding any other disagreement between you and another party
• Help resolve complaints or investigate matters for plans or insurance agents, agencies, brokers or companies that are not subject to the insurance laws of the State of Alabama
  *Please note, if the insurance company is self-funded, your employer administers the program. You will need to contact your employer for assistance.

Continue to the Online Consumer Complaint Form

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