• Consumers

  • Producers/Agents

  • Companies

Consumer Services Division

Willard (Dusty) Smith, Division Manager

  • Receives, researches, investigates and resolves individual consumer complaints against insurance companies, agents and brokers
  • Refers completed investigations to Legal Division
  • Provides educational materials and assistance for consumers and senior citizens regarding insurance questions and coverage provisions
  • Responds and deploys staff members to disaster sites to assist victims in expediting their insurance claims
  • Participates in Consumer Outreach programs with staff members speaking to community and consumer groups throughout the state
  • Investigates unlicensed and unauthorized insurance activities
  • Investigates alleged violations and where evidence warrants forwards charges to Legal Division